Information We Collect

We collect information to provide our services, maintain their quality and improve as per your business needs. We ensure the safety and privacy of our users and their data. The types of information we may collect include:

• • Personal Information: It includes the details you provide during the onboarding process voluntarily. It usually contains your name, email address, contact number, billing details, and business information. To keep the process smooth, we may also ask for your communication preferences and account login details.
• • Usage and Technical Data: This information is automatically collected when you visit our website. It includes the browser type and version you are using, and your IP address. We may also collect your time spent on our site, device information and pages you reviewed. You will also be subject to cookies, tracking technologies, and referring URLs.
• • Service‑Related Information: When you use our services, we may collect files or documents you upload, task instructions, and access credentials you choose to share. We will share project details and communication history. We only collect information necessary to perform the services you request.

How Do We Use Your Information?

We use your information to communicate with you regarding tasks and updates. We may ask for additional data only when you bring a technical matter to us that needs in-depth support. We also need your information to provide and manage our services, process payments, and manage bills. Refunds, cancellations, and billing‑related rights are outlined in our Refund Policy.
We leverage your provided information to make our services customised to your business and comply with the legal obligations. We improve website performance and user experience on your online presence by analysing your provided details. We strictly maintain security and prevent misuse, and we guarantee that we do not sell your personal information.

How We Share Your Information

We may share your information with our assistants and team members to complete your tasks and deliver services effectively. We may also share with trusted third-party providers such as cloud storage providers, analytical services, communication tools, and payment processors. These providers only receive the information necessary to perform their functions and must protect it.
We may disclose information if required by legal or safety reasons to prevent fraud or misuse, comply with laws or legal processes, or respond to government requests. We protect the rights, safety, or property of IncludeWork or others. We do not share your information for advertising or unrelated marketing purposes.

Data Security

We use technical and physical measures to protect your information. Our internal confidentiality practices are designed to keep your data completely safe. We use only secure servers, access controls, and encrypted communication channels. However, we never claim complete security of any transmission or storage method.
We cannot guarantee absolute security, especially in a digital case where a single alphabet typo can destroy the entire coding page. Still, we take every measure we feel is important to protect your data. We retain your information only as long as necessary. We will use it for service quality, dispute resolution, legal obligations fulfilment, or agreements. You can request deletion of your data at any time.

Your Rights and Choices

Depending on your location, you may have rights such as updating or correcting information, requesting a copy of your data, and directly accessing your data. You may also withdraw consent, restrict or object to processing, or request deletion of your data. To exercise these rights, contact us at [email protected] or call +8801896198700. You may review our Terms & Conditions for additional rules governing your use of our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve our website performance based on the customer behaviour, opt-in or opt-out patterns, and preferences. We analyse traffic based on area, age, and gender, and remember customer choices.
We enhance our customer experience based on the tracking results. We offer cookies with complete disabled or partial management options. It allows you a flexible opt-in based on your browser settings or your data sharing choice. In limited cases, some features may not function properly without cookies, especially in customisation.

Third‑Party Links

Our website may contain links to other websites or tools. We don’t guarantee their privacy practices and security measures. If you act on their content or buy something from them, you will be responsible on your own. You should review their policies before sharing your business information or any personal data.
IncludeWork does not knowingly collect information from individuals under 18. If we learn that a minor has provided personal data, we will delete it promptly. If you access IncludeWork from outside our operating country, your information may be transferred and processed in jurisdictions with different data protection laws. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time without any prior notice to the users. It’s your obligation to visit all our legal pages if you are going to take some measures. All the changes will take effect right after being posted on this page. Your continued use of our website or services indicates acceptance of the updated policy. If you have questions about this Privacy Policy, contact us at [email protected] or call +8801896198700.