Refund Policy
Last Updated: [May 1, 2025]
At Include Work, we strive to provide the highest quality virtual assistant services to our clients. If you are not satisfied with the services provided, we are here to help. Please review our refund policy below.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Unfulfilled Services: If we fail to deliver the agreed-upon services within the agreed timeline, you may be eligible for a refund.
- Service Quality Issues: If the service provided does not meet the standards outlined in our agreement or your expectations based on prior discussions, you may request a refund.
- Service Cancellations: If you decide to cancel a project or service before it has been completed and the work has not started, you may be eligible for a full refund.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Partial Service Completion: If a service has been partially completed or significant work has already been performed, no refund will be issued.
- Client Errors: If the services are delayed or impacted due to client errors (e.g., failure to provide necessary information, changing the scope of work after the project has started), no refund will be given.
- Subscription Services: If you are subscribed to ongoing services (e.g., monthly support), refunds will not be provided for the current billing cycle once the service has been rendered.
- Custom Requests: For services involving highly customized work or specific tasks requested by you, once work has commenced, no refunds will be provided.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to us at [Your Contact Information] within [X] days of the service issue or cancellation. Be sure to include:
- Your order number or project details.
- A clear explanation of why you are requesting a refund.
- Any supporting evidence (e.g., screenshots, communication logs) to assist in the evaluation of your request.
- Refund Evaluation: Once we receive your request, our team will evaluate it and respond within 3 business days. We will determine whether you are eligible for a refund based on the circumstances and the terms outlined in this policy.
- Approval or Denial: If your refund request is approved, we will process the refund using the original payment method. If the refund is denied, we will notify you and explain the reason for the denial.
4. Refund Method
Refunds will be issued through the same payment method used for the original purchase, unless otherwise agreed upon. Refund processing may take up to 14 business days, depending on the payment provider or gateway.
5. Amendments to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
- Email: info@includework.com
- Phone: +8801896198700
- Address: House 2, Road 7, Kaderabad Housing, Mohammadpur. Dhaka 1219
